Terms & Conditions

1. Definitions

• Project: Any software development, AI/ML solution, cybersecurity service, web application, consultation, or technical engagement undertaken by ACT CyberTech for the Client.
• Client: Any business, organisation, individual, or government body using ACT CyberTech’s services.
• The Company / ACT CyberTech: Refers to ACT CyberTech Ltd., including its UK HQ and global technology delivery centres.
• Third-Party Applications: All software, APIs, libraries, cloud services, images, or tools owned by third parties and used within the Client’s solution.
• Deliverables: Final software, documentation, models, code, UI designs, systems, or outputs delivered to the Client as part of the Project.
• Scope of Work (SOW): A formal document detailing deliverables, timeline, responsibilities, milestones, and commercial terms.
• Confidential Information: Any data or material shared between the parties marked or understood as confidential.

2. Terms of Use

By accessing ACT CyberTech’s services, the Client agrees to abide by all terms listed here. ACT CyberTech may update these Terms from time to time. Continued usage of our services constitutes acceptance of the updated Terms.

3. Client Responsibilities

1. Provide all required materials (documents, datasets, content, credentials, APIs, design assets) on time.
2. Ensure timely review, feedback, and approvals as per agreed timelines.
3. Assign a qualified point of contact for decision-making.
4. Provide secured access to servers, cloud platforms, and development environments.
5. Respect IP, confidentiality, and security requirements during and after the Project.
6. Make all payments as per agreed milestones and schedules.
7. Clearly disclose any confidential or regulated data prior to sharing.

Delays due to incomplete inputs from the Client may extend timelines and increase costs.

4. Company Responsibilities

ACT CyberTech agrees to:

1. Deliver services professionally and within the agreed technical standards.
2. Adhere to deadlines where possible, contingent on Client cooperation.
3. Provide skilled engineers, architects, AI specialists, and project managers.
4. Maintain secure handling of Client data and systems.
5. Provide reasonable revisions as per the SOW.
6. Provide post-delivery support as per Section 17.

5. Scope, Changes & Revisions

1. Work begins only after SOW approval and initial payment.
2. Any change request is billed separately.
3. Major revisions beyond the agreed limit incur additional charges.
4. The Company is not obligated to perform work outside the signed contract.

6. Industry-Specific Compliance

Given ACT CyberTech’s work across Financial Services, Healthcare, Public Sector, Retail/E-Commerce, Startups, Manufacturing, and Logistics, the Client acknowledges:

• Compliance requirements vary by industry.
• The Client must disclose relevant regulatory standards (e.g., PCI-DSS, GDPR, HIPAA, FCA, NHS).
• ACT CyberTech will implement controls only based on disclosed, agreed standards.

7. Third-Party Tools, APIs, & Integrations

1. ACT CyberTech is not responsible for failures caused by third-party APIs or software.
2. Licensing and subscription fees are paid by the Client.
3. Integration is provided only if included in the SOW.

8. AI, ML & Data Services

1. Model accuracy and performance may vary and cannot be guaranteed.
2. The Company is not liable for decisions made using AI outputs.
3. The Client must ensure datasets are legally and ethically sourced.
4. Training or fine-tuning AI models may involve extra costs.

9. Cybersecurity & Risk Limitations

For cybersecurity services:

1. No system can be guaranteed 100% secure.
2. The Company is not liable for breaches caused by Client negligence, outdated systems, or third-party failures.
3. Reports are advisory unless retained for ongoing monitoring.

10. Source Code, IP Rights & Licensing

1. Ownership transfers only after full payment.
2. Until then, all assets remain property of ACT CyberTech.
3. Reuse of in-house frameworks is allowed only under licence.
4. The Company may display non-confidential work unless the Client requests otherwise.

11. Hosting & Cloud Services

1. The Company configures servers but cannot guarantee uptime.
2. Cloud provider outages are beyond control.
3. Client handles cloud billing unless agreed otherwise.

12. Backups & Data Storage

1. No automatic backups unless purchased.
2. Backup and recovery setups are chargeable.
3. Clients must maintain their own essential data copies.

13. Testing & Acceptance

1. Internal QA is completed before delivery.
2. The Client must test within the Acceptance Window (7–30 days).
3. Bugs reported within the window will be fixed free.
4. New feature requests are not bugs.

14. Support & Maintenance

1. Support duration is defined in the SOW (typically 30–90 days).
2. Ongoing maintenance is a separate contract.
3. Work outside support window is chargeable.

15. Payments & Billing

1. Project starts only after advance payment.
2. Standard billing:
   • 50% advance
   • 30% mid-milestone or staging phase
   • 20% on final delivery
3. Late payments may incur interest.
4. No refunds after 14 days once work has started.
5. Unpaid invoices may suspend services or access.

16. Confidentiality

Both parties agree to:

1. Protect confidential information.
2. Use such information only for the Project.
3. Not disclose information to third parties without written consent.

17. Warranties & Limitations

ACT CyberTech cannot guarantee:

• Uninterrupted system uptime
• Bug-free software
• Search engine ranking outcomes
• Model accuracy for AI systems
• Third-party service continuity

18. Indemnity

The Client indemnifies ACT CyberTech for claims arising from:

• Content provided by the Client
• Third-party data or assets
• Misuse of the solution
• Illegal or unethical usage

19. Termination

1. May occur if payments are overdue 14+ days.
2. May occur if a breach is not corrected within 7 days.
3. May occur if the Client engages in illegal or unethical activity.

Upon termination:

• Access may be suspended.
• Code/assets may be withheld until dues are cleared.
• Data may be retained for 7 days before deletion.

20. Governing Law

These Terms are governed by the laws of the United Kingdom, and any disputes shall be handled within UK jurisdiction.